Delivery & Returns

UK

We offer the following delivery options for consignments to mainland UK addresses; Royal Mail 1st Class Delivery (who aim to deliver as quickly as next day, however, this is not guaranteed)  Royal Mail 2nd Class Delivery (available to all UK mainland postcode orders, taking around 3 to 5 working days) and Courier Delivery (next day, excluding weekends, signature required).

1st class

The cost for one pair is £3.50. For every extra pair after (up to 6 pairs) we charge an extra £1.00 per pair. If you need 6 or more pairs, please contact us.

2nd class 

If you would like delivery to any UK postcode for just £1.00 per order, you now have the option to chose 2nd Class Delivery. Delivery takes around 3 to 5 working days (but this is not gauranteed). If you require faster shipping, we reccomend paying for First Class or Courier postage options.

Courier

The cost for between 1 and 5 pairs is £7.50. Please contact us for any orders in excess of 5 pairs . We cannot process courier orders received after 2.00pm, Monday to Friday.

Europe

We offer two delivery options for consignments to European addresses; 1st Class Delivery (please allow 7-10 working days, no signature required, cannot be tracked or traced) and Special Delivery (please allow 3-5 days, fully traceable, signature required, only available in certain countries/ territories. Click here for more information).
***Please note: Should you experience any delay in recieving your parcel, please check here to see postal incident updates for around the world.

1st class

Postage for 1 pair is £8, for 2 pairs it’s £10. For any orders of 3 or more pairs please contact us.

Special delivery

The cost for one pair is £13. The cost of two pairs is £15. Please contact us for any orders in excess of 2 pairs .

Rest of World 

We offer two delivery options for consignments to addresses anywhere else in the World; 1st Class Delivery (please allow 10-14 working days, no signature required, cannot be tracked or traced) and Special Delivery (please allow 7-10 days, fully traceable, signature required, only available in certain countries/ territories. Click here for more information).
***Please note: Should you experience any delay in recieving your parcel, please check here to see postal incident updates for around the world.

1st class

1 pair is £10, 2 pairs is £15, for any orders of 3 or more pairs please contact us.

Special Delivery

The cost for one pair is £30 The cost for  two pairs is £35. Please contact us for any orders in excess of 2 pairs.

Returns and Cancellations

We know how easy it is to get carried away online, so that’s why there’s a standard seven day cooling off period. What does this mean? Quite simply,you have the right to cancel an order within seven working days of purchase or within seven working days of receipt of the goods (whichever is the longer). 

If you decide to cancel your order within seven working days, you’ll need to contact us in writing, either by letter or by email.

Please note, whilst the order is in your possession, you need to make sure that it remains in perfect condition. That includes the safe return of it to us taking care to package all items appropriately. They need to be returned within 14 days of your cancellation with their original packaging, with all tags (if applicable) and the invoice to:

Monster Slippers
IMD Limited
11C Stephenson Road
Clacton on Sea
Essex
CO15 4XA
ENGLAND

We cannot offer a refund or exchange for orders returned over 30 days after purchase, for whatever reason. 
 

The best advice we have is to wrap the product carefully to avoid damage and to return goods by recorded delivery, registered post or by courier. You’ll need to pay the cost for returning the goods. Please retain proof of postage. That includes orders that have been cancelled after we’ve sent them, but before they’ve arrived with you.

Once we have received your returns we will process a refund to the credit or debit card (or PayPal) that you used for the purchase. These normally happen quickly, but please allow 30 days after we receive your return or 7 day cancellation notice.

From time to time we get people calling us saying that they haven’t received their goods. By far the most common reason for this is that there has been no one in to accept them or the postie cannot find you. Our advice if this happens is to call your local post office. We find that most times, your order will be languishing there waiting for you to collect it or rearrange delivery.

If you haven’t contacted them and they are storing your goods they will return them to us after 30 days. They then charge us for trying to deliver to you and for returning them to us! So, all undeliverable or refused orders will be treated as a return in the same way as for returned items above.

If  you decide to return an item to us because it is not suitable, returns postage will not be refunded.

If however, you’re sending it back because it’s faulty or you’ve been sent the wrong thing, you do need to contact us first. That’s so that we can provide you with a FREEPOST returns address, which saves you paying the postage. If you don’t do this first, we can’t credit your postage at a later date.

VERY occasionally someone receives damaged items. If this happens you’ll need to notify us in writing (email or letter) within 7 days of receipt and we’ll send you a replacement once we’ve received the damaged goods back.

We take huge pride and care in the design and production of our goods. However, should your footwear develop any faults from general wear and tear under normal use, we can only refund your item(s) if we receive, in writing, that you wish to return them within the 28 days from the date on your original receipt.

We want you to be completely satisfied with your purchases. If you have any problems with your products or our service, please let us know so that we can rectify the situation. Our customer services team (led by Joe) has a reputation for being awesome.

Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary slightly.

Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.

Additional Information

Should your item be returned to us as undelivered and you wish to receive it again or should your item not be suitable and you would like us to send you an alternative (after you have sent the original items back), we are happy to re-send or replace the items on your order but there is an additional P & P cost. For mainland UK returns shipping click here to purchase, for anywhere else, please contact us to arrange.

When we receive an item back from you, if undelivered or not suitable, we will contact you via email to quote the additional P & P cost.

We aim to answer all emails within 1 working day, but when it is especially cold & people are desperate for warmer feet, it may take a short while longer! If you require an urgent response, please state so in the subject field of your email & we will do our very best to get back to you as soon as possible.

Although we do make every effort to cater for special delivery information (i.e. 'please leave in the shed behind the back gate if not home') we cannot guarantee this, nor guarantee our delivery agent will fulfil these instructions. We take no responsibility for the item should it's whereabouts alter to those stated in the special instructions by you as our customer.

For orders of more than 2 pairs of slippers, we often upgrade postage to Royal Mail Recorded, requiring a signature. Therefore, we cannot guarantee special delivery requests will be met; i.e. 'please leave in the shed behind the back gate if not home'.

Delays

If you have been waiting longer than expected for receipt of your parcel, it is usually because there has been some delay in the hands of our postal services / couriers. Through no fault of theirs, this tends to be because of any incidents within certain areas or territories for whatever reason.

If your item was send via 1st Class Delivery or Special delivery and you are (regretfully) experiencing any delays in receiving your parcel, please check here to find out if there have been any incidents which may have caused delays in the UK.

Or here to find out if there may have been any incidents delaying your parcel anywhere else in the world.