FAQ

Q. How can I pay?

A. We accept most major credit cards via PayPal (no account with PayPal is required). All transactions take place via 128 bit secure Encryption (look for the padlock icon in your browser). For security, your credit card details are NOT stored on our servers.

Q. Is it safe to shop on your website?

A. Yes, we use the very latest technology to ensure that all the information supplied by our customers is safe. Our website is hosted on secure web servers and online payment is taken through one of the leading payment providers, PayPal. Your credit/debit card details are not stored on our servers and we have no access to them at any time.

Q. How can I contact you?

A. Our customer service team loves nothing more than helping people and answering your questions. You can find them by visiting our Contact Us page.

Q. What is the delivery time?

A. Delivery is via Royal Mail 1st class. Most items ordered are typically despatched on the same day if ordered prior to 2pm.

Q. What if I need them urgently?

A. Please Contact Us and we can arrange next-day delivery at an extra charge.

Q. My parcel is late, what do I do?

A. If your parcel has not arrived within 7 days of despatch notification please Contact Us. Please also note the following; from time to time we get people calling us saying that they haven't recieved their goods. By far the most common reason is that there has been no one in to accept them or the postie cannot find you. Our advice if this happens is to call your local post office. We find that most imes, your order will be languishing there waiting for you to collect it or to rearrange delivery.

Q. The country I reside in is not in your delivery options, can I still purchase from you?

A. Yes, simply Contact Us and we will inform you of the cost of delivery and take your order manually.

Q. The item I want is out of stock. When will it be back in stock?

A. This will depend entirely on what product you are buying. Please Contact Us and we will inform you of when we will have new stock.

Q. I have a question that is not listed here, what do I do?

A. If your question is not listed here simply Contact Us and we will be happy to help you with your enquiry.

Q. Are prices inclusive of VAT?

A. All prices are inclusive of VAT.