How to return your order if it isn't suitable

If you have received your order and are either having second thoughts or are not sure the size is going to be any good, you can always return them to us for an alternative.

  • Package them up and return them to us, with a copy of your order details and advice of your return (next size up required as too small etc.) to the following address;

Monster Slippers
IMD Limited
11C Stephenson Road
Clacton on Sea
Essex
CO15 4XA

  • When we receive them back here, we will refund your order minus postage. We'll drop you an email to let you know.
     
  • Keep an eye out for the refund in place the original payment was paid.
     
  • When your money has been returned, place a new order for the correct size and / or design. This covers all additional postage costs.
     
  • Hopefully your replacements will be the perfect fit / design.