P
& P and Returns
UKPostage and packing cost for one pair is £3, each additional pair is an extra £1 up to 6 pairs. Please contact us for any orders in excess of 6 pairs.
Europe
1 pair is £6, 2 pairs £8, for any orders of 3 or more pairs please contact us.
Rest of the World
1 pair is £8, 2 pairs £12, for any orders of 3 or more pairs please contact us.
Returns information
You have the right to cancel an order within seven working days of purchase or within seven working days of receipt of the goods (whichever is the longer). Should you wish to cancel your purchase within seven working days, please contact us in writing, either by letter or by email. All items must be appropriately packaged and returned within 10 Days, unused in their original packaging in a saleable condition and the tags still attached (if applicable) along with the invoice to:
MonsterSlippers.co.uk
PO Box 10301
Dunmow
Essex CM6 9AF
England
Orders where goods are received back after 10 days but before 30 days will be charged a 10% restocking fee. We can not offer a refund or exchange for orders returned over 30 days after purchase, for whatever reason. We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage and to return goods by recorded delivery, registered post or by courier. Proof of postage will not be accepted as proof of delivery. The cost of returning goods will be borne by you. Cost of return of goods cancelled after dispatch will be borne by you.
You can expect a refund in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties which results in the order being returned to sender or abandoned) or (3) orders cancelled after the goods have been shipped. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.
We would also like to remind you that if you choose to return an item to us because it is not suitable, returns postage will not be refunded. If however, the item is being returned to us as faulty or incorrect, please contact us before sending them back so we can send you a Returns Postage Paid label. Returns postage cannot unfortunately be credited if returned to us at your own expense.
In the unlikely event that you receive damaged goods, please notify us in writing, by email or letter within 7 days of receipt and goods will be re-dispatched on return of faulty items.
Please note; should your slippers develop any faults from general wear and tear under normal use, we can only refund your item(s) if we recieve, in writing that you wish to return them within the 28 days from your original receipt of the product(s).
We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary slightly.
Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.
Additional Information
Should your item be returned to us as undelivered and you wish to recieve it again/ should your item not be suitable and you would like us to send you an alternative (after you have sent the original items back), we are happy to re-send or replace the items on your order but there is an additional P & P cost. When we recieve an item back from you, if undelivered or not suitable, we will contact you via email to quote the additonal P & P cost. |
